Privacy Policy

1 Overview & Scope

This Privacy Policy describes how Smartphone Service and Training ("we", "our", or "the Institute"), managed by Sandip Sir, collects and handles personal data when you visit our website, submit a course enquiry, book a demo class, or contact us through WhatsApp or phone.

We respect your privacy and are committed to maintaining high standards of data ethics, transparency, and security.

2 Information We Collect

We collect only the information necessary to provide you with training details, counseling, and verified admission support:

• Direct Contact Data: Name, phone number, email address, and city of residence provided when you submit an inquiry form, demo request, or contact form.
• Course Preferences: Selected training mode (Hands-on Offline Practical or Online Batch), previous electronics experience, and business goals.
• Communication Records: Enquiries sent via WhatsApp, telephone conversations, or email consultations regarding batch timings and fees.
• Technical Browsing Data: Anonymized IP addresses, browser types, device categories, and pages visited, collected through standard server logs and cookies to ensure portal security and usability.

3 How We Use Your Information

Your information is used strictly for legitimate training and educational purposes:

• To respond to your demo class booking requests and confirm workshop seat availability.
• To provide detailed syllabus walkthroughs, batch schedules, and fee breakdowns.
• To deliver lifetime technical support, wholesale spare parts contacts, and shop setup updates to enrolled students.
• To verify trainee identity and issue authentic Course Completion Certificates.
• To safeguard our portal against spam, abuse, and security vulnerabilities.

4 Strict No-Sale & Non-Disclosure Policy

Data is shared only with authorized service providers under confidentiality agreements when strictly required (such as transactional email gateways for OTP delivery or secure cloud hosting infrastructure).

5 Data Security & Retention

We implement appropriate technical, operational, and physical security measures to protect your information against unauthorized access, loss, or alteration:

• Secure HTTPS encryption across all web interactions and form submissions.
• Restricted access: Only authorized faculty members and administrative staff handle student contact details.
• Student records are retained for the duration necessary to provide lifetime technical support and certificate verification, unless a deletion request is received.

6 Your Data Privacy Rights

Under Indian privacy laws and global best practices, you have the right to:

• Access: Request a summary of the personal information we hold about you.
• Correction: Update or rectify outdated or inaccurate phone numbers or email addresses.
• Erasure: Request the deletion of your inquiry details if you do not proceed with enrollment.
• Opt-Out: Stop receiving training reminder messages or WhatsApp notifications at any time simply by replying "STOP" or notifying us.

7 Grievance Officer & Privacy Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out directly to our designated officer: